Rail Passenger Assistance app
(11 August 2021 12:00 am)
This app was released in May and is available free for Apple and Android. It complements the current passenger assistance available via a telephone help line or in person at a train station.
Passenger Assistance by Transreport allows you to:
- request assistance for your rail journey
- manage your customer profile
- view your travel history
- browse rail journeys via the online journey planner
It allows you to request assistance via your internet-enabled smartphone. You will still need to buy a ticket separately for your journey.
The app will send your assistance request for each journey to the relevant train company who will first send an acknowledgement and then follow up with a confirmation once the request has been checked. Rail staff will then be on hand to deliver assistance, as required, throughout your journey. Please allow sufficient time for your request to be processed, some operators only get information every half hour.
For further information, please visit the National Rail Enquiries Assisted Travel page, click here.
For an account of using Passanger Assistance read our Summer 2021 magazine page 17, click here.